Manchester Airport bosses have slammed the 'flawed and misleading' results
Manchester Airport has been named the worst airport in the UK by a Which? survey with travellers complaining of "huge queues" dubbing the experience "crowded, noisy, generally stressful".
However the 30 miles down the road, Manchester Airport was named the worst airport in the UK. It took the lowest two places in the rankings, with a customer score of just 38% for Terminal 3 and 44% for Terminal 1. A spokesperson said: "Manchester Airport is proud to give the people of the North easy and affordable access to a wide range of global destinations. We are committed to providing a great experience to all passengers, and feedback this summer has been really positive, building on the strong Christmas and Easter getaways we delivered.
In the Which? survey, one Terminal 3 traveller complained of “huge queues” at check-in, branding the situation a “joke”, while others dubbed the airport experience “crowded, noisy, generally stressful” and “dispiriting from start to finish”. The airport was also among the worst performing in the survey for security queues, with an average wait time of 28 minutes reported at Terminal 3, 26 minutes at Terminal 2 and 25 minutes at Terminal 1.
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