MARTIN Lewis has urged customers to check they aren’t paying double for energy bills after being moved to a new supplier. More than 20 firms have gone bust in recent months but some household…
We explain what to do if you've been charged twice for your gas and electricity bills.The easiest way to check whether you're being charged twice is to have a look at your bank statements.
Get out your records for the last few months and look to see whether you've been charged by your old supplier as well as the new one.MoneySavingExpert says you should cancel the direct debit to the old firm straight away.You should let your new supplier know that you've paid double so they can arrange a refund or add credit to your account.
But this option could be slow, taking weeks or months, so isn't that useful for customers who need their money back straight away.
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