Travis Anthony said the pet sitter he hired through the popular Rover app disabled his surveillance system, used his car without permission and 'ransacked' his…
A Peabody, Massachusetts, man used a popular pet-sitting app to find someone to look after his dogs while he was on vacation last summer.When Travis Anthony and his partner went to California in July, they left their dogs with an overnight pet sitter they found on the Rover app.Her profile on Rover was pretty good,” Anthony said. “She had at least 25, 30 glowing reviews, five-star reviews.”Sign up for NECN newsletters.
Anthony said they had not given permission to the sitter to use their BMW and had left the keys in the locked master bedroom. They sent a relative to pick up the car but couldn’t find anyone to take the dogs so they could cancel the service.They got the answers when they returned home. The stored surveillance footage revealed the sitter had tried to disable the camera and brought three other dogs into the house. They also saw a stranger smoking on their couch, and both he and the sitter drove their car.
“They did give us a refund of the booking. But they said that if we want any of the damages covered, we would have to put it through our homeowner's insurance first and they'll cover whatever our insurance doesn't cover,” he said."We strive to help pet parents find and book services from pet care providers who offer loving care; this is nowhere near the typical experience on the rover platform. We understand the trust Mr.
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