Mastering the Operational Logistics: Solving Problems When Client Relationships Are at Risk

Logistics is a sector where mistakes usually cost thousands of dollars at best and client relationships at worst. Here's how to avoid it.

Logistics is a sector where mistakes usually cost thousands of dollars at best and client relationships at worst. Problems with trucks, car accidents, theft, heavy unexpected traffic—over the years, I’ve learned the hard way how to be forearmed for every situation and minimize risks. Here are some steps that I outline and follow to perform swift operations. Even with the boom of AI systems, the human factor still remains crucial.

Promise you’ll never underestimate your team. Even the youngest, fresh perspectives can shed new light on business processes and offer surprising insights. Adapting: You never know what tomorrow brings, and it’s crucial to be able to adapt your strategy. Whether it’s a delayed shipment, weather advisories, new laws, or rules—have a plan B, C, and D to remain flexible and open to alternative approaches.

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