Mazdas in Seattle get broken infotainment after NPR bug
for charging phones. One user warned against disconnecting the car’s 12-volt battery when troubleshooting, as you can lose the ability to even listen to KUOW.
This all sounds like something that could have been fixed with a software update, but it turns out the solution is to replace the CMU, which is the $1,500 hardware computer component of the infotainment system.The good news is that Mazda is telling dealerships this repair should be submitted as a “good will” repair, which means it should not cost anything for customers affected by it. The bad news is the part is not available anywhere due to chip shortages, so it could take weeks or months.
In the end, the issue is a software bug that could have been fixed through an update. Although some of the Mazdas here are too old to have OTA updates, it should at least have a way for dealerships to install updates for customers. This should serve as a warning for all manufacturers to start implementing a software update system and save a few headaches for dealerships and customers. Companies like Tesla have
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