‘They stole £22,500 using my banking app'
Jacopo de Simone, pictured with his girlfriend Alicia, had £22,500 stolen after criminals got into banking apps on his mobileA pickpocket took Jacopo de Simone's mobile phone and used his banking apps to steal £22,500.
Mr de Simone fell victim to the crime while walking around London Bridge in May 2022 when his phone was pickpocketed.Remove banking apps from your phone and keep them on devices that stay at homeDon't store passwords or pin numbers on your phone "I don't access my phone using a pin code - I use facial recognition. My Barclays pin is different to my phone pin and they'd need to have both of them."He said Barclays told him it would do an internal fraud investigation which later resulted in Mr de Simone being held liable for all the losses.
"I was totally in shock, incredibly unsettled and you just think these things get resolved quite quickly," he said.Eight months on from having his phone stolen Jacopo is still fighting his bank to prove he's an innocent victim and shouldn't be held liable for the money stolen from his accounts "Some banks are dealing with it and recognising the police see this as a crime and there's no involvement of the customer and that they [the customer] need to be refunded," he said.
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