Most complaints allege misconduct and inadequate standards of legal services
More than 800 complaints about solicitors and barristers were made to the legal services regulator from October 2021 to March 2022, according to its latest report.
The vast bulk of the complaints – 577 – were of alleged misconduct. Just over one in four – 213 – were about alleged inadequate standards of legal services and 32 concerned alleged overcharging. Of those 342, 225 were resolved with the assistance of the LSRA, 90 were withdrawn, 14 deferred and 13 others could not proceed for various reasons.
That complaint was deemed admissible by the LSRA but was resolved without a need for determination after the solicitor offered to refund the complainant the €2,000 costs charged.said he was pleased to see an ongoing trend of a high number of complaints being resolved by legal practitioners and complainants through positive engagement early in the complaints process.
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