'I've been coming to Blackpool for years, I have stayed in all sorts of hotels, but I have never stayed anywhere like this'
A mother and daughter say they have been left distraught after what could be their final holiday together was ruined by 'the worst hotel they have ever stayed in'.
Sandra has since received a full refund for her stay at the hotel, but wants other people to know about her experience. She said: "When we arrived, we spotted that the hall carpets and the carpets outside could do with a hoover. The bar was closed, but it was piled with dirty bottles and cups. "When we got back, my daughter went to use the bathroom, and that's when I noticed the carpet in the room hadn't been vacuumed. Then my daughter called out from the bathroom that there was no toilet roll. We then saw the state of the shower. I remember thinking that the tiles could just be discoloured, but when I wiped my finger on the tiles, it came up black, it was filthy.
Sandra said: "We didn't go out for long, as my daughter gets tired easily because of the cancer. After we got back I went to see if I could see [the manager], and he was at reception, so I asked about our room. He turned and said we should have come down 10 minutes earlier because the room had gone."
"But after a while the guest came to reception and told them they needed a lower floor room. Luckily there was only one twin standard room but no sea view room was left on the first floor because most of the rooms are booked due to the busy school holiday in October. The guest stayed for the first night without any complaint.
Ian White, director of StayBlackpool said: "As a director of the Hotel & Guest House Association StayBlackpool, I am saddened to read horror stories about Blackpool Hotels. Fortunately, the bad places are few and far between
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