A woman was left heartbroken on Mother's Day after flowers she was sent by Waitrose arrived upside down and covered with soil.
They had been bought by her husband on behalf of her kids, who are not in the country at the moment.
She said: ‘I opened the box and the whole thing was upside down and the plants were underneath the soil. ‘The roses looked very sad and the buds had come out. I think it was because they hadn’t packed it properly.on behalf on the family. I couldn’t believe it – it was a real shame.’The upset customer thinks Waitrose should have improved their internal packaging to hold the flowers in place
She added: ‘I have been shopping in Waitrose since they launched and god knows how much I’ve spent there.’ While the flowers were delivered the right was up, the woman says she thinks the supermarket is at fault due to the lack of internal packaging to hold them in place.‘We’ve arranged for a replacement and a gesture of goodwill to be sent to our customer.’
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