Mytaxi to introduce €5 cancellation fee from next month
The fee will apply to passengers who cancel a booking two minutes after it is accepted by a driver en route to pick up the passenger who made the booking.
If customers have requested to pay by cash, the cancellation fee will be charged to the credit card associated with the account. If the charge cannot be paid, then the account may be suspended until the fee can be paid. In the last six months, only 3% of mytaxi passengers cancelled on a driver after the booking had been allocated, which, according to mytaxi, illustrates that a very small percentage of their passengers will be affected by this new change.The fee will be introduced in late June and, to give customers a chance to adjust to the charge, there will be an introductory period where passengers will be warned with a popup message on occasions that would qualify for a charge in the future.
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