“We’re going to take some very swift action to put those safeguards and guardrails in place, and we’re extremely committed to being transparent along the way,” she said.
as MetroHealth’s new chief operating officer and President of the Hospital Division is meant to add administrative safeguards to the health system, she said.
Akram was fired in November, about a month before his planned departure at the end of 2022. His early departure meant thatBoutros“While it would have been nice to have that that buffer period, my focus has been sharpened and laser focused on the great people,” she said. “I’m fortunate to have a great team around me.
While MetroHealth provides high-quality health care, she would like the hospital system to become a five-star organization, as ranked on the Leapfrog Hospital Safety Grade. Rankings are compiled by The Leapfrog Group, an independent nonprofit organization that promotes quality, safety, and transparency in the U.S. health system.gives A through F ratings on more than 40 different measures of healthcare quality, safety and patient experience.
Steed called the Cleveland area’s lack of adequate mental health services “a plaguing challenge” and “a pandemic of its own.” She wants to look at statistics measuring how often MetroHealth’s behavioral health patients are readmitted, and their outcomes.Steed said she never considered turning down the CEO position because of the upheaval at MetroHealth. Instead, she embraced the challenge of taking over the troubled organization.
“I just thought that that was so powerful and touching. I often go back and look at that photo if I need a little push,” she said.
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