Amid months of mass flight cancellations and delays, the Transportation Department has launched a customer service dashboard to help vacationers ahead of the travel-heavy Labor Day weekend.
“Passengers deserve transparency and clarity on what to expect from an airline when there is a cancelation or disruption,” Buttigieg said in a statement Wednesday. The new tool, he said, will help travelers to “easily understand their rights, compare airline practices, and make informed decisions."
The dashboard compares all the major domestic airlines' policies on issues such as which offer meals for delays of more than three hours and which offer to rebook flights on the same or different airlines at no additional charge. It focuses on what it calls “controllable” cancellations or delays — meaning those caused by mechanical issues, staffing shortages or delays in cleaning, fueling or baggage handling. Delays or cancellations caused by weather or security concerns do not count.
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