Newark airport sees improved customer scores in latest survey

Newark Liberty International Airport saw its customer satisfaction scores improve. We took a tour to see what's changed.

, showed signs of improvement at Newark airport with a 3.91 score out of 5 from customers, up from 3.78 in 2019. .

Gill took NJ Advance Media on a recent tour of Newark Liberty’s Terminal B to highlight some of the recent efforts to improve customer satisfaction. “It’s a clear initiative by the Port Authority to focus on the customer experience,” Gill said. “It’s getting back to what customers want and frankly, deserve.”

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