Nintendo should compensate users who paid to resolve Joy-Con drift issues, one consumer group says.
If you're a Nintendo Switch owner who's had to pay to replace drifting Joy-Cons at any point, one consumer group thinks you should be compensated for your troubles and is pressuring Nintendo to make it so. The UK group Which? said as much in its report shared this week that went over an analysis of Nintendo's Joy-Cons, an analysis which saw Which? calling out Nintendo for what it said is likely a"mechanical fault" and"design flaws" affecting the Switch Joy-Cons.
Nintendo responded to the findings from Which? by saying Joy-Con drift affects only a"small" percentage of users and that the company has been working to improve its Switch control scheme since launch. "We expect all our hardware to perform as designed, and, if anything falls short of this goal, we always encourage consumers to contact Nintendo customer support, who will be happy to openly and leniently resolve any consumer issues related to the Joy-Con controllers' analogue sticks, including in cases where the warranty may no longer apply."
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