The NCT customer charter states that drivers who cannot be offered an appointment within a 28-day period will be provided with a free test, except in certain circumstances
The current average wait time for a test is 29 days, but many drivers have reported waiting several months for a test at some locations.
These include where a test is overdue by more than seven days at the time of contacting the NCT, or where an appointment was offered seven days or more prior to the test due date, or if the driver has made specific requests regarding suitable days, times or dates. It said:"Due to the excessive impact of Covid-19 on staff absenteeism, customer cancellations and no shows, the requirement to provide free tests for customers was relaxed for some time.
"Additionally, during this difficult and unprecedented time, NCTS did not apply cancellation charges to customers who had to cancel an appointment at short notice due to Covid-19."
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