The slap heard ‘round the world — except for those 20 seconds of real-time on network television, when your screen went blank, while an angry Hollywood celebrity was expressing his feelings with colorful language.
I will leave the pundits in Hollywood to figure and configure the outcomes of the Will Smith/Chris Rock contretemps. But that exchange suggests that we might want to discuss anger in the workplace. How do we manage or fail to manage anger?
Let’s think a bit about anger issues in our own entrepreneurial efforts. I am going to suggest that anger is closely tied to negotiation , namely when you don’t get what you want, that you think is logical and reasonable, and why the hell did they say no to this when it is obviously the right thing to do — well, that is when the anger bot rises up, and you do something stupid. And then trying to walk it back is very difficult.
A key driver in the anger puzzle is lack of control. You have a group in your company that you think is underperforming. Walking down the hall and getting angry, confrontational, demanding improvement is not going to be effective. You can’t will it as much as you might like to. Next, you need to set a reasonable time frame for the deliverable. This is the classic software development creep with missed deadlines, when you try to do a year of work in a month, by hiring 12 more developers. Nope. Babies take nine months, period paragraph.
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