DART president and CEO Nadine Lee told Dallas City Council members Wednesday that she stood by the decision in early February to shut down all bus and rail...
DART President and CEO Nadine Lee told Dallas officials she stands by suspending service from Feb. 3-6, but improvements need to be made in public communication and other areas.
The regional transit agency suspended light rail service and limited bus operations on Feb. 2, the day before wintry weather hit North Texas. Bus service was shut down at noon on Feb. 4 and continued until Feb. 6. It was the first time DART suspended bus service in its 39-year history, blindsiding riders who rely on the service. Rising temperatures“Nobody was happy about that. Nobody was really thinking that was a great idea,” Lee said. “We had to choose from a number of bad situations.
Lee said DART plans to consider improving its light rail system to operate during wintry weather, to better define what conditions require shutting down service and to do more to keep the public up to speed in real time of service changes. Lee said 93 buses were stuck during a three-hour period late Feb. 3, that tow truck services stopped responding to calls because of icy streets and that the situation stranded some riders. DART had around 190 buses in service at the time. The agency has around 130 operator vacancies, Lee said.
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