A North Chicago man had been saving a diamond ring for a special lady, but now, his dream proposal is ruined.
The man, Marcus Gregory, blames the company he trusted for years. As CBS 2's Lauren Victory reported, Gregory's lost-and-found case is a complicated one.
"I took 13 pieces and I got back nine," said Gregory, who estimates – adjusting for inflation and appreciation – that several thousand dollars' worth of his jewelry disappeared during an annual cleaning and inspection. The items were promised back in two to four weeks. It has now been eight months."Where's the rest of my jewelry?" he said."It's, 'We don't know yet. It hasn't came back.
That means the jewelry dropped off at Sears – for which Gregory has service receipts – never made it to M&G Jewelers. It's a question the romantic may never get answered, because the Sears in Schaumburg shut down in the fall –and Gregory's appeals to corporate go nowhere. "You can't ever reach anybody," he said, disappointed in customer service which is ironic because Gregory is a company man."It's not that I was just a consumer. I was a faithful employee," he said, no longer Sears' biggest fan.
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