Northern Ireland currently has the longest hospital waiting lists in the UK
A report into how patients on healthcare waiting lists in Northern Ireland are kept informed has said that "repeated failures" across the system amount to systemic maladministration.
The Public Services Ombudsman surveyed more than 640 members of the public for her report Forgotten. The results found that 92% said waiting without clear information had a negative impact, 24% said the lack of information had led to mismanagement in their care and 88% said they felt forgotten. "Despite there being a Department of Health procedure since 2006 that trusts have been required to follow, we found they often did not, and there was no one agreed approach not only across trusts but within trusts.
"On the basis of repeated failures in communication in many parts of the system, I make an overall finding of systemic maladministration, and would urge the department to work more cohesively with the trusts, GPs and patient representatives to address the need for improvement. A Department of Health spokesperson said: "The report and recommendations will be carefully considered by the department and trusts.
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