“Patients feel really cared for,” Hanna Kim tells Ms. “I remember one email that said, ‘I felt like I was talking to a mom or a sister who had all the answers.'”
Hey Jane provides medication abortion for anyone who is at least 18 years old, medically eligible, up to 10 weeks pregnant, and located in New York, California, Washington, Illinois, Colorado or New Mexico.: Age wise, there’s a big range, just like in a clinic. Race wise, there’s also a big range. We ask for demographic information on our intake form. I think we get a lot of patients who may be rural, because many of them are concerned about privacy.
For folks who are in domestic violence situations, this may also be a safer method of having an abortion. If you can have a package mailed to your friend’s house down the street and you don’t need to explain why you were at a clinic all day, it could be a better option. People also have transportation problems and child care issues. Work is a big issue too. It’s sad how many workplaces are not understanding of people’s need to take time off for health care. When you have something delivered to your house, you don’t need to deal with these additional stressors. It’s easier.
Doctor’s appointments can be very difficult to get. With Hey Jane, we can get medication to patients in like a day. I think a lot of people are attracted to how quickly we can get the meds to them.: People are really happy with the convenience. I had a video call with a patient today who was like, “Hey, I’m in between classes, do you have time?” Or others say, “I have a break from work, can you give me a call real quick?” It’s so convenient.
Because we’re virtual and we don’t require appointments where we see someone face to face, our patient support team wants to be sure that care and compassion and empathy can cross the barrier of the screen. I think we do a pretty good job of that. Patients feel really cared for. I remember one email that said, “I felt like I was talking to a mom or a sister who had all the answers.” It’s so sweet.: I think the abortion landscape is changing. I think telemedicine improves accessibility.
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