In an eventful week, perhaps the most news-making story was what happened during the SIA flight and the fact that sometimes rules need to flexible and humanity and diplomacy must triumph over just towing the line
has been accused of discrimination and has apparently issued a partial refund on the basis of such allegations. The airline, arguably Singapore’s most famous international brand, has also issued an apology for the “distress or embarrassment caused…”
On the return leg of the flight, the same thing happened despite Ms Beale having consulted with SIA staff members at the check-in desk about where she could sit and was assured that she could still sit in the exit row of the plane. Despite Ms Beale’s best efforts, just before takeoff, airline staff allegedly spoke rudely to her and asked her to move. This episode was 10 times worse, according to Ms Beale.
That said, I wonder if it is our nation’s collective panic at breaking rules or when faced with situations that diverge from the norm that caused this unfortunate incident? This is not to say that the cabin crew is made up of bad or unkind people. Rather, they are victims of our collective panic when things go wrong. This is a learning experience. Not just for SIA but for all of us. We need to reflect and be self-aware. Plans will always go awry – that is part of life.
Theoretically, the President has the power to act as a safeguard for key national issues such as the national reserves and could act as an effective check on Government power.
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