'Be available to hear her out and when she talks - no matter what she’s saying - don’t jump in and go, ‘Ah now, that’s very over the top.’ “Instead reflect back what you’re hearing: ‘I hear you’re very upset, my gosh this is really hard.’'
Joanna’s response:
“So instead reflect back what you’re hearing: ‘I hear you’re very upset, my gosh this is really hard.’ “Allow her to vent [and] you do not need to have an answer to her venting. You do not need to have a solution. But you just need to be available.
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