Passengers have reported 'scenes of utter chaos'.
A Gatwick Airport spokesman said the problem started on Friday evening but queues had eased on Saturday morning.
He said: “Some passengers may experience delays at immigration due to a nationwide issue with UK Border Force e-gates. “Our staff are working with UK Border Force – who operate passport control including the e-gates – to provide assistance to passengers where necessary.”Heathrow Airport posted on Twitter: “We are aware of a nationwide issue impacting the eGates, which are operated by Border Force.“Our teams are working closely with Border Force to help resolve the problem as quickly as possible and we have additional colleagues on hand to manage queues and provide passenger welfare.
A Home Office spokeswoman said that the Border Force had put in place “robust plans” to deploy officers to minimise disruption and wait times. The automated e-gate system is available for British citizens aged over 12 and those from the EU, as well as people from several other countries including Australia, Canada, the US, Japan and New Zealand.
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