Much loved Dublin Indian restaurant Rasam have clapped back at what they deem to be 'fake' one-star reviews being left on Google.
In conversation with Rasam, we learned that the"fake" reviews came in after someone tried to book over the phone but seemingly took issue when the €30 minimum spend per person was brought up.Rasam believes the reviews were a result of this call, and that those giving the bad ratings for food, service, and atmosphere had not dined there at all.
We reached out to Rasam to gain more insight into the reason behind their minimum spend, and the owner Nisheeth said this of the situation: "I think what we are dealing with here is probably a lack of understanding of rising costs and profit margin ratios that restaurants face. "Quite a few guests make online bookings and reconfirm also and then at the last minute decide to either cancel or in some instances don’t even bother with this courtesy. These no shows are especially painful at the weekends when many guests are refused a table because we are expecting the people who had booked, to turn up.
"We also have a minimum €30 per head spend as a necessity because we are a dinner only restaurant, serving quality produce with all 5-star hotel trained Chefs."
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