Fewer than one in four people were satisfied with the health service in 2023, down five percentage points on 2022 and the lowest since records began in 1983.
The annual British Social Attitudes survey has found long waits to see a GP or a hospital appointment were among reasons for the decline in satisfactionNHSFewer than one in four people were satisfied with the health service in 2023, down five percentage points on the previous year and the lowest level since records began in 1983, according to findings from the British Social Attitudes poll.
“A decade of squeezed funding and chronic workforce shortages followed by a global pandemic has left the NHS in a continual state of crisis," a report on the poll found.While satisfaction with the NHS peaked in 2010, when 70% of people were satisfied with the health service, it has continued to fall; since 2020, satisfaction has fallen by 29 percentage points.
The study, of 3,374 people in England, Wales and Scotland, is seen as the gold-standard test of how people feel about the NHS. “Changing the model of the NHS is not something the public wants – they just want the model they have got to work.” Regarding government priorities and NHS spending, 48% of people thought ministers should “increase taxes and spend more on the NHS”, 42% chose “keep taxes and spending the same”, and 6% chose “reduce taxes and spend less on the NHS”.
Dr Victoria Tzortziou-Brown, vice chair of the Royal College of GPs, said: “We know how much our patients value the care and services GPs and our teams offer, and we share their frustration when they struggle to secure timely appointments.“Hard-working GPs and our teams are being stretched to breaking point. We delivered almost 32.5 million appointments in January – 4.7 million more than in January 2019 – all with 3% fewer fully-qualified, full-time equivalent GPs.
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