Residents on Houston's near northwest side suffer water main break, want better communication from the city's public works department.
Ron Delaney first noticed something was wrong when the concrete at the intersection of Tidwell and Antoine appeared to be sinking.After receiving next to no information from Houston Public Works about a water main break that occurred right outside of Ron Delaney’s neighborhood at the intersection of Tidwell and Antoine, Delaney decided to take matters into his own hands.
“Public Works was useless, and if you called 311 they told residents a different story each time as to why we were having water issues,” Delaney, the president of Antoine Forest Estates’s civic association said. “I literally started telling my residents not to call 311.” Before reaching out to Delaney, Howell tried contacting the city but every time he asked for updates they asked him to call them back. “It just sounded like they didn’t have any information to give us and even if they did we would have to call for it first, they wouldn’t call us."
Calls for better communication from Public Works didn’t just come from residents, they also came from the District A’s City Council Member, Amy Peck. “A lot of people had no idea what was happening, we could have utilized the Houston alert system to do an emergency alert to notify the areas that were impacted that there was a water leak and that crews were fixing it, just so that people could know what was going on and not think it was just an issue with their home,” Peck said.
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