We took a look at the service from first ordering to final product
You can choose between regular DHL home delivery , or DHL express delivery . We chose the regular delivery, and placed the order on Monday 26 June, and the device arrived on Monday 3 July, so just five working days.
First thing you'll notice is that your iPhone doesn't arrive in iPhone packaging, but in specifically branded Swappie packaging . Inside you've got your new device, and a small booklet reminding you that buying a second-hand phone is much better for the environment, and a reminder that if you're not 100% satisfied with your purchase, you can send your device back within 14 days of when you first filled out your order.The device we used for this review was absolutely perfect.
That being said, over €200 isn't exactly to be sniffed at, especially considering the potential environmental impact on a near-identical quality device.From ordering to the final device, the entire process of ordering from Swappie is pretty much the exact same as if you were ordering directly from Apple, except you might be dealing with some preconceived notions that your second-hand device might not be up to scratch. Or scratched too much.
Swappie state that they have a 52-step testing and refurbishing process, and they have their free returns policy, so any concerns you might have should be dealt with immediately. That, matched with the device we tested being pretty much perfect, should put to rest any worries you might have for choosing second-hand over brand new.
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