Rogers replaces technology chief after massive outage draws fire — via financialpost Telecom Rogersoutage
“Rogers can confirm Jorge Fernandes will be stepping down from his role as chief technology and information officer,” a spokesperson said Thursday, adding that veteran telecom executive Ron McKenzie is stepping into the role.
McKenzie has been at Rogers for a couple of years, according to his LinkedIn profile, most recently as president of Rogers for Business. Before that, he spent nearly a decade at Calgary-based Shaw Communications Inc., rising to the role of senior vice-president and chief operating officer. He was previously at Mountain Cable, which was acquired by Shaw in 2009 and subsequently sold to Rogers in 2013.that affected both wireless and wireline services, which it says was caused by network system failure following a maintenance update. The disruption spread beyond Rogers’ customers to the Interac payments system and emergency 911 calls, and a number of government and regulatory bodies are now probing the outage.
The Canadian Radio-television and Telecommunications Commission has demanded a detailed report about the outage, including what happened, how and why, which is to be submitted by Friday.— demanded by federal Innovation, Science and Industry Minister François-Philippe Champagne — to provide emergency roaming services and other measures to improve the country’s telecom network resiliency in the event of an outage.
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