The postal service is accused of breaching its legal obligations, but the firm denies it is doing so.
Royal Mail has been accused by a senior MP of breaching its legal obligations by prioritising parcels over letters.
Showing Mr Thompson the poster, Mr Jones said "you are unilaterally only delivering on 50% of the USO " and asked him if the poster represented Royal Mail policy. But the committee chair sounded unconvinced by what he heard. "I'd remind you Mr Thompson that misleading Parliament is not something that we appreciate here on the committee.'' And he asked the chief executive to write to the committee to ''prove'' that this was not Royal Mail policy.
Mr Bharrat said that letters at his delivery office regularly sat in sorting devices known as "frames"' for four days at a time.
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