Airline says small number of affected passengers can claim refunds if they booked alternative flights
Ryanair cancelled flights to and from airports across Europe overnight and alerted passengers of the changes via email before sending them follow-up emails announcing their flights were not actually cancelled at all.
One passenger who contacted The Irish Times woke up on Friday morning to an email from the airline sent shortly after midnight telling her that her flight from Dublin to Birmingham on February 7th had been cancelled for “commercial reasons”. “You can avail of rerouting to your destination and reasonable care, or a full refund of the cost of your ticket. You can change to alternative flights online, free of charge,” it said.She was then due to fly with a different airline to Edinburgh for Ireland’s Six Nations rugby match.
In an email to her, Ryanair said she had “received an email last night incorrectly advising that your flight is cancelled. This email was sent in error. Your flight is. We are currently in the process of reinstating flight and you will receive confirmation that your booking has been reinstated via email today.”
She said it would effect “a tiny few” passengers as the error was corrected within approximately 14 hours. Anyone who can show they booked alternative flights with other airlines would not be “out of pocket” as they can claim a full refund, she said.
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