Sage accused of misselling perpetual licenses it knew would soon be obsolete
Global accounting giant Sage is facing accusations it mis-sold software after customers bought perpetual licenses for products the vendor now says must move to a subscription model for technical reasons.Sage was advising customers with small business software Sage 50 Accounts and Sage 50cloud Accounts v26.2 or below to move to subscription software because these packages use Transport Layer Security 1.0 and 1.1 – dated versions of the security protocol.
Customers with Sage 50 Accounts perpetual licenses activated after this date are arguing they were effectively missold the software because Sage knew it to be out of date with the communications protocol, knew it would need to be upgraded, and Sage planned to only offer that upgrade on a subscription license.
"They had full knowledge of this all happening. They are telling us to upgrade and they're refusing to provide [the] very software they're telling us to upgrade to," the customer said.[PDF] accompanying perpetual license purchases, it says users have a right to expect the software to be usable for 15 years provided they keep their systems up to date.
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