How COVID-19 has changed consumer behaviors and the supply chains that serve them Sponsored by SAP
As COVID-19 continues to affect our lives and forces us to change our daily routines, our shopping habits are evolving. As I look at my monthly bills, most of them are for necessities such as food, and very little is on luxury or discretionary items.
As more and more people expect a delivery to their doorstep, the volume and size of shipments have changed considerably. This was highlighted in a recentwith Lorcan Sheehan, the founder and CEO of PerformanSC, who discussed how supply chains have been “shocked” by the COVID-19 crisis. Recently, businesses are more focused on enhancing the last mile capabilities to suit changes while both protecting the customers and the delivery personnel. Contactless delivery has become a buzzword during the crisis, and it is unlikely to disappear in the post- COVID-19 world.
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