Norwegian Cruise Line customers upset about how they were treated after their ship ran aground are claiming the company has violated rules contained in a “Passengers Bill of Rights.”
After stranding them on the Norwegian Escape for days and staging a chaotic exit out of the Caribbean by plane, the company has offered passengers a refund along with a credit for a future trip. But the episode has raised questions about the worth of a document that imposes no legal obligation on the industry it’s meant to check.
“There were clear violations of the Passengers Bill of Rights, and this must be addressed,” passenger Jason VanDyke, of Kalamazoo, Mich., said in a letter to Norwegian Cruise Line executives.Joann Lynn of Oviedo, Fla., also pointed to the measure in her letter to the company. In an email to The Washington Post, she said she was aware that the nine-year set of rights existed before her March 12 cruise — but isn’t sure what good that does for her now.
Norwegian, which canceled the next two sailings on the Escape because of repairs, did not respond to a question about cruise passenger rights. Passengers on the Escape have complained that the company failed to communicate its plans, left passengers in port for hours as the ship sailed away, mishandled flight arrangements out of the Dominican Republic and left people to pay for their own accommodations after sending them back to Florida earlier than expected.
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