Rhiannon Davies has been left panicking after the mishap while changing over at Heathrow, between Edinburgh and Mexico, despite an apology from British Airways.
A Scot's holiday to Mexico has been left in turmoil after her baggage was sent to the wrong airport for her connecting flight.
But she was met with further confusion at the airport when staff said there had been a mix-up with names. She left without her luggage and is currently in Mexico without her belongings.Join the Daily Record WhatsApp community! Get the latest news sent straight to your messages by joining our WhatsApp community today.No one will be able to see who is signed up and no one can send messages except the Daily Record team.
"I asked the woman at the gate who checked on the system and confirmed for me that my bag had been put on a flight to London city. I had no other choice but to board the plane and sort it out in Heathrow. She added the situation raised some 'security questions needing to be asked' and called it some of the 'worst customer experience she has ever had'.
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