‘If I did think, when I first signed up, that this would be a glamorous job, I quickly realised that it isn’t always’
Not for everyone, it isn’t. Claudia became cabin crew 20 years ago, lured almost exclusively by the thought of travel.
“Of course, yes,” Virgin’s Lauren Alcorn concedes, “there can be problematic customers sometimes, but then I’m good at dealing with problematic customers. I’m good at identifying those who don’t seem happy. I see it as my challenge to turn their mood around, and to ensure that by the time they leave the aircraft, they’ve had an amazing experience.
“During initial training, you’re taught all sorts: how to fight fires, how to restrain customers, how to get someone into a life raft, how to deliver babies. I’ve been lucky so far because there haven’t been any major situations on my flights. “A passenger did once fall asleep in the toilet, and we had to go and wake him up. Another time, I had to dry out a passenger’s pants that had a drink spilled on them, and I did once prevent a lady from choking. I was also once mistakenly left on a plane. They’d taken the steps away, and I had to crawl out through the engineering hatch in the flightdeck.
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