Virtual counseling grew exponentially during the pandemic and is now more popular than ever. Here’s how to weigh your options:
because she had few other options, but she eventually liked that “it takes the stress away from going to therapy.” She didn’t have to travel for her weekly 45-minute sessions—she just had to make sure her phone or laptop was charged. The $325 monthly fee for both counselor and psychiatrist access is cheaper than typical rates in DC, where many therapists don’t take insurance and can charge $200 for one session.
One feature Carter says she liked is that she could tailor her search for a therapist more than she could through her insurance provider. Carter, who identifies as a pansexual Black woman, was able to specify that she was looking for a Black female therapist experienced in working with the LGBTQ community. The one she was paired with was such a good match that Carter followed her even after she left the BetterHelp platform.
Since Onaran no longer had to commute from her office on Pennsylvania Avenue to Chevy Chase for counseling, she found she was likelier to schedule and make it to appointments and therefore to better prioritize her mental health. She plans on sticking with all-virtual for the long haul. Smith, on the other hand, had never offered virtual sessions. She says she didn’t lose any clients when she switched, and even though she now offers in-person appointments to vaccinated patients, three-quarters of her clients are opting to remain virtual. She plans to offer hybrid services permanently—which is also saving her money, as she no longer has to rent an office full-time.Remote therapy is not perfect.
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