Southwest has acknowledged that it has outdated technology that can leave flight crews out of position when bad weather strikes. But executives told employees that problems with crew-scheduling have largely been fixed.
Hundreds of Southwest Airlines checked bags are piled at baggage claim at Midway International Airport as Southwest continues to cancel thousands of flights across the country Wednesday, Dec. 28, 2022, in Chicago.
It is likely that far more than 1 million passengers have been affected. Southwest has canceled more than 13,000 flights since its meltdown began on Dec. 22. Its planes have 143 to 175 seats and were likely nearly fully booked around the Christmas and New Year’s holidays. A Southwest Airlines employee helps a traveler search for bags amongst hundreds of other checked bags at baggage claim at Midway International Airport as Southwest continues to cancel thousands of flights across the country Wednesday, Dec. 28, 2022, in Chicago.
Speaking to reporters a month ago at Southwest headquarters in Dallas, a relaxed and jocular Jordan spoke in glowing terms about the airline’s culture and customer service. He outlined five priorities, including modernizing the airline’s technology for scheduling pilots and flight attendants. Southwest added a page to its website specifically for stranded travelers, and it invited customers to submit receipts for unexpected expenses. The airline said it would consider reimbursing “reasonable” expenses for meals, hotel rooms and alternate transportation incurred between Dec. 24 and Jan. 2. Consumer advocates criticized the use of the word “reasonable” as too vague.
Ireland Latest News, Ireland Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Did a Southwest Airlines Pilot Post on Facebook, 'Southwest Airlines Has Imploded'?Facebook users copied and pasted a post about a supposed Southwest Airlines pilot as the company struggled with canceled flights in December 2022.
Read more »
Southwest Airlines hopes to restore its full flight schedule by FridayAfter taking desperate measures to try to stabilize its broken flight operations, Southwest Airlines could have its full schedule restored by Friday in time...
Read more »
Southwest Airlines Resumes Ticket Sales, Prepares to Restart Regular Flights FridaySouthwest Airlines is gearing up to restart regular flights on Friday after putting crew schedules back together manually. 'I’m accountable for this,' Southwest CEO Bob Jordan said.
Read more »
After meltdown, Southwest Airlines prepares for near-normal operations FridayThe announcement is a sign that its long recovery from a punishing winter storm and breakdown of internal technology is coming to a close.
Read more »
Southwest Airlines expects to return to normal operations Friday'We are eager to return to a state of normalcy” - After nearly a week of canceling most of its flights, Southwest Airlines anticipates “minimal disruptions” on Friday.
Read more »
Southwest Airlines operations going back to normal Friday after canceling over 10,000 flightsSouthwest travel disruptions are coming to an end. The airline plans to resume 'normal operations with minimal disruptions' on Friday.
Read more »