The company did not elaborate on what led to the conflict.
Southwest Airlines CEO apologizes for massive amounts of delays, cancellations | LiveNOW from FOX
The company did not elaborate on what led to the conflict, how it was resolved, and if the other passengers eventually made it to their destinations. Exhausted Southwest travelers tried finding seats on other airlines or renting cars to get to their destination, but many remained stranded. The airline’s CEO said it could be next week before the flight schedule returns to normal.FOX 26 Houston's Chelsea Edwards joined LiveNOW from FOX's Josh Breslow from the Houston airport with the latest on the Southwest debacle.
In a video that Southwest posted late Tuesday, CEO Robert Jordan said Southwest would operate a reduced schedule for several days but hoped to be "back on track before next week." Transportation Secretary Pete Buttigieg, who has criticized airlines for previous disruptions, said that "meltdown" was the only word he could think of to describe this week’s events at Southwest. He noted that while cancellations across the rest of the industry declined to about 4% of scheduled flights, they remained above 60% at Southwest.
Leaders of Southwest’s labor unions have warned for years that the airline’s crew-scheduling system, which dates to the 1990s, was inadequate, and the CEO acknowledged this week that the technology needs to be upgraded.
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