Royal Mail’s festive fail as millions miss out on vital post 💌
Citizens Advice has said Ofcom should investigate Royal Mail’s performance – especially over ChristmasMore than 30 million people were hit by letter delays over Christmas as Royal Mail “let consumers down for a third year running”, Citizens Advice said.
Six in 10 adults say they suffered delayed post, including millions who say they missed vital health appointments or key legal documents, a result of the dispute. Some said they wereAs a result of the strikes Royal Mail brought forward this year’s final Christmas posting dates as a result, with the finalMore than 110 million parcels and 600 million addressed letters were delivered in December, the Royal Mail said.
It said people turned to more expensive ways of sending mail, such as Special Delivery Guaranteed, but still faced delays, despite paying extra.especially over Christmas periods where its performance is currently exempt. Stamp price rises should be halted because the company’s performance is “so poor”, it said.Dame Clare Moriarty, CA’s chief executive said: “Royal Mail’s virtual monopoly on letters means that Ofcom needs to take action to protect consumers from further harm.
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