An IRS worker shortage, an enormous workload from administering pandemic-related programs and stalled legislation that would have given the agency billions of dollars for more expeditiously processing returns will combine to cause taxpayers pain this filing season.
“The IRS right now has unacceptable backlogs and the customer service that people are receiving is not what the American public deserves,” White House press secretary Jen Psaki acknowledged Friday. “The agency has not been equipped with the resources to adequately serve taxpayers in normal times, let alone during a pandemic.”
Agency officials are already warning filers that “in many areas, we are unable to deliver the amount of service and enforcement that our taxpayers and tax system deserves and needs,” as IRS Commissioner Chuck Rettig put it earlier in the month. During the 2020 budget year, the IRS processed more than 240 million tax returns and issued roughly $736 billion in refunds, including $268 billion in stimulus payments, according to the latest IRS Donald Williamson, an accounting and taxation professor at American University in Washington, said he expects “weeks and weeks” of IRS delays in 2022.
Williamson said he advises his clients to file electronically, and those who expect hefty refunds in the tens of thousands should expect greater delays. Most backlogged returns were filed on paper and are amended returns.
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