Technical glitches have disrupted learning for students all across the country as they navigate online classes during the pandemic
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Blackboard, which hit four times its year-to-date user average by 8 am, wasn't the only tech company running into issues Tuesday. Websites that track internet outages like downdetector.com also recorded spikes in reported problems for services like Microsoft Teams and Google Drive, many spiking around 9 am. Three of Texas' largest districts — Houston, Dallas, and Fort Worth — were hit with technical problems, as were school systems in places such as Idaho and Kansas.
Amanda Mills' 8-year-old son, Rowan, woke up excited to start his first day of third grade, even though it was online through Idaho's largest school district, based in the town of Meridian, just outside Boise. But they ran into trouble even after practicing logging in smoothly on Monday. "You put your kids in front of the computer, and then I go to do my work, but kids are kids — they're going to turn off the video function and start playing a game," he said.
Florida's largest school district, in Miami-Dade County, had assured parents that it had consolidated different programs into one platform that would be easier to navigate. But software glitches and cyberattacks disrupted the first week of the new school year that started Aug. 31.
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