Some 22,500 people calling 111 waited this long in September, compared to 549 in September 2020.
In the six months to November, a total of 42,264 callers waited more than an hour – a 17-fold increase on the same period the year before.NHS 24 said calls may be unanswered due to patient frustration at long wait times, but may also happen as patients are directed elsewhere via the helpline’s pre-recorded message.
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