Employers still don’t seem to understand what frontline workers really want or how much help they need to navigate career opportunities at their companies, according to a new survey by McKinsey & Co. and Cara Plus.
remain highest in the food service, hospitality and heath-care sectors while layoffs mount among higher-paid workers in fields like finance and tech.
In another example of a disconnect, employers ranked “supportive managers” as the most important aspect for career advancement, while frontline workers ranked it fifth. That could reveal managers’ own presumptions that low-wage workers value the same things they do.
The McKinsey-Cara report reinforced the fact that hourly workers are ambitious to move up the ladder. But two-thirds of frontline workers surveyed said they don’t know how to do it. The number was even higher among women, younger workers and those without a high school degree. Employers and frontline workers did agree in the survey that pay and job growth opportunities were the top priorities. But the information channels and awareness of opportunities were quite different. While 41% of managers used company web sites to share information about career advancement, only 17% of frontline workers said they used such channels—or frequently discussed career advancement with colleagues.
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