Tesla Returns Were Supposed to Be Easy, But One Customer Has Been Waiting More Than 2 Years for a Model X Refund |
Roman stopped making payments on the car for a month because he thought everything was moving along properly. Then the bank told him that he had missed a payment and that his credit rating had taken a 30-point hit. When he called to ask about it, he was told Tesla had not issued the stop-sale.
As the father of an infant at that time, he was very concerned with safety. And as the owner of a sustainable outdoor adventure company, he felt that buying a battery-powered electric car was a good way to underscore that commitment. Roman shared photos with CNBC of the vehicle's display and charging status from that trip. Even before the time he spent plugged in at a charging station, Roman said, he had already waited more than an hour to get access to a stall, because there was a huge line of cars in front of him.Tesla owners waiting to recharge their electric vehicle batteries in Southern California.
When he signed paperwork in order to take delivery of his Model X, Roman had agreed to an arbitration clause.Roman's predicament regarding the Tesla Model X highlights the vulnerability of U.S. consumers who are pushed into arbitration agreements in order to purchase services or items as a matter of course.
Meanwhile, Roman had to lease another car to use in place of the Model X. He told CNBC he is leasing a hybrid electric Toyota Prius.