Check your bank account – especially if you use AutoPay for your Chicago water bill.
As CBS 2's Jermont Terry reported Tuesday night, a huge error has double- or even triple-charged customers. Late Tuesday, the city said about 3,580 AutoPay/SelectPay customers have been impacted.
One of those customers was Luis Diaz. He checks every bill – whether in the mail or online – especially his Chicago water bill. Yet while looking over his checking account last week, the amount paid for water caused Diaz to grab his eyeglasses.The City of Chicago charged Diaz $186 three times. Two of the charges went through, while the third one was marked"pending" – leaving Diaz's account with a negative balance.Diaz immediately called the Chicago Department of Water Management.
Yet when CBS 2 first called the folks at City Hall, no one from the Finance Department would even acknowledge a glitch. They said they needed time to look into Diaz's overcharges – but we wanted to know how big a glitch this really was, and who else was impacted.
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