“I think if your bus doesn’t turn up and you get a taxi where you’re late for work, that should be reclaimable. We need to see a situation where the passenger is compensated if the bus companies miss.”
She told the meeting: “When we’re facing 30 minute-delays on Whitehall Road in Leeds for example, that’s outside of our control.“In that situation I don’t think that would be fair for us to have to compensate that.A nationwide shortage of bus drivers has been blamed forOperators said on Friday that driver recruitment was beginning to pick up.But Ms Purcell said she wanted to dispel the notion that bus companies “aren’t doing anything to address the problems”.
She said: “Between three operators we’ve recruited 550 drivers this year in this region. That’s a huge amount of drivers we’ve gone out and trained and put behind the wheel. “I want to absolutely assure everyone that we’re doing everything we can, but some issues are outside of our control.” Councillors were also told that driver absence is contributing to unreliable services, with the NHS backlog, overtime and Covid cited as reasons.Ms Purcell said: “We employ males over the age of 50 predominantly and because we’ve an ageing population, some have started to get medical conditions as they get later on in their careers.“We are seeing increased absence as well because drivers are working a lot of overtime and they can choose their days off basically.
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