A health system charged a woman for a shoulder replacement she didn't need and hadn't received. She didn't receive the care, but she did receive the bill — and some medical records of a stranger.
The hospital had treated at least two Grace Elliotts. When Grace A. Elliott showed up for her shoulder replacement, a hospital employee had pulled up Grace E. Elliott's account by mistake.
At first, worried that she had been the victim of identity theft, Grace E. Elliott contacted ShorePoint Health Venice and was bounced from one department to another. At one point, a billing employee disclosed to Elliott the birthdate the hospital had on file for the patient who had the shoulder replacement — it was not hers. Elliott then sent the hospital a copy of her ID.
"A collection agency, as a business associate of a hospital, has an obligation to ensure that the wrong patient's information is not shared," Hartsfield said. Elliott said Padfield told her that she had become listed as Grace A. Elliott's guarantor, meaning she was legally responsible for the debt of a woman she had never met.Elliott soon received a letter from Padfield stating that ShorePoint Health had removed her information from Grace A. Elliott's account and confirmed that she had not been reported to any credit agencies.
Using the date of birth provided by a hospital worker, Elliott was able to contact Grace A. Elliott and explain the mix-up. For patients, that means it's crucial to periodically review the information on your patient portal — the online medical profile many providers use to manage things like scheduling appointments, organizing medical records, and answering patient questions.
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