Fewer Oreos in some packages, a 3% surcharge on a restaurant bill, no room service—companies are finding ways to pass costs on to customers without raising prices.
Lettuce Entertain You Enterprises Inc., a Chicago-based restaurant group, has added a 3% “processing fee” to checks at many of its restaurants. Harley-Davidson Inc. added a charge last year to its motorcycles to cover rising material costs. Peloton Interactive Inc. in January began charging $250 for delivery and setup of some of its indoor bikes, a service that was previously included free.
Companies are finding all kinds of ways to make consumers pay for rising costs. Often that is not reflected in the posted price.
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