A guide for consumers on their rights and wrongs during winter sales, including information on acceptable standards, refunds, and misleading signs.
It does not matter if you pay full price or get a 99 per cent discount: a product should be of an acceptable standard , fit for its intended purpose and as advertised. If it is not, you are entitled to a repair, a replacement or a refund. It is not, however, you who gets to decide which of the three Rs you get. It is up to the retailer, so there is no point in demanding a refund – the law is not on your side.
The law is on your side when it comes to signs such as “No money refunded” or “Sale goods not exchanged”. They are meaningless and possibly illegal, so feel free to ignore them. It is also worth bearing in mind that if the price of something on the shelf is less than the price eventually quoted at the till, you don’t have the right to buy the product at the lower pric
Winter Sales Consumer Guide Bargain Acceptable Standard Refund Misleading Signs
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