Some of the most hated restaurant chains in the US also happen to be some of the most popular. After tabulating data from the American …
Some of the most hated restaurant chains in the US also happen to be some of the most popular.
After tabulating data from the American Customer Satisfaction Index and other online review platforms, McDonald’s emerged as the most-hated chain in the country.While the coronavirus pandemic has impacted nearly every type of business over the past few months, no industry has been hit harder than the restaurant industry. According to one estimate from the National Restaurant Association , upwards of 17% of restaurants in the US closed in 2020 due to COVID.
Even when restaurants have been able to stay in business, the loss of revenue restaurant owners are seeing is substantial. To this point, the NRA found that 87% of restaurants across the country endured a 36% drop in sales revenue. This is a staggering figure for an industry where profit margins are already quite thin.
In light of the above, there’s been something of a push to support local restaurants. And while that is certainly a fine course of action, the reality is that sometimes you’re in the mood for fast-food or for something you might find at a nationwide chain. Sure, restaurant chains are routinely mocked for serving subpar food, but there are some chains — even of the fast-food variety — that typically serve up a solid dining experience.
If you happen to be up for getting some grub from a nationwide chain, you may want to have a look at this list of the 10 most-hated restaurant chains in the US. The list wasand is based on data from the 2020 American Customer Satisfaction Index combined with data from other customer review sites. While some of the entries here are a bit perplexing — Taco Bell and Wendy’s do not belong in the top-10 — some other entries clearly belong.10.
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